Privacy Policy
Contact details
Anhysbys, trading as Patch'ng Limited
Trinity Square Business Centre,
3 Trinity Square,
LLANDUDNO, LL30 2PY
Wales, UK
01492 552202
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
- Information relating to compliments or complaints
- Video recordings in public or private areas
- Audio recordings in public or private areas
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
You have the right to ask us to delete your personal information. Read more about the right to erasure.
You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
You have the right to object to the processing of your personal data. Read more about the right to object to processing
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Responding to enquiries and general correspondence
- Managing bookings and customer relationships
- Keeping basic records of enquiries and services provided
- Protecting ourselves against disputes or complaints
- Improvement of our services
For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Where you have given permission, for example in relation to audio or video recordings. To be clear, you do have the right to withdraw your consent at any time.
Where processing is necessary in relation to an agreement we have with you.
Where we are required to retain or use information to comply with the law (for example, record-keeping requirements set by HM Revenue and Customs).
Including handling enquiries, resolving complaints, maintaining records, and protecting our business against disputes, provided this does not override your rights and freedoms.
Where we get personal information from
- Directly from you
- CCTV footage or other recordings
- Publicly available sources
How long we keep information
We collect personal data directly from you when you contact us, make an enquiry, or book our services. This may include your name, email address, telephone number, and billing address. We may also create audio and video recordings as part of the services we provide.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
If you contact us but do not proceed with a booking, we will retain your personal information (such as your name and contact details) for up to 12 months after our last communication. This allows us to respond to follow-up queries and maintain accurate business records.
Where you proceed with a booking, we will retain your personal data, including correspondence and booking details, for up to 6 years after the completion of our services. This is to comply with legal obligations and to protect our business in the event of any disputes, in line with the Limitation Act 1980.
We retain invoicing and payment records, including billing addresses, for up to 6 years to comply with requirements set by HM Revenue and Customs.
- Where recordings are created for your personal use as part of our services, we will retain them only for as long as necessary to deliver those services, typically up to 12 months after the event unless otherwise agreed.
- Where you provide consent for us to use recordings for promotional purposes, including on social media, we will retain and use this content until you withdraw your consent or we determine it is no longer necessary. You may withdraw your consent at any time.
We regularly review the personal data we hold and securely delete or anonymise it when it is no longer required.
Who we share information with
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Email service provider — your enquiry is received via our email inbox. Our email provider processes your message in transit
- Google Analytics — anonymised usage data only, and only with your consent. No personally identifying information is sent to Google
- Legal obligation — if required by law, court order, or regulatory authority
All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.
Cookies
We use a small number of cookies to keep the site working and, with your consent, to understand how visitors use it via Google Analytics.
Full details of the cookies we set, what they do, and how to manage them are in our Cookie Policy.
You can review or change your cookie preferences at any time using the button in the footer of any page.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AFHelpline number: 0303 123 1113
Changes to this policy
We may update this Privacy Policy from time to time. When we do, the date at the top of this page will be updated. For significant changes, we will make this clear when you next visit the site.
We encourage you to review this page periodically to stay informed about how we handle your data.